Guest emails
These are the emails guests receive. A draft is not used until you mark it approved.
Set up emails writes one outbox message to the owner address, with every template and a note to reply to athena@orcore.org. It is never sent live.
| Status | Subject | ||
|---|---|---|---|
| Confirmation | default | Booking confirmed #{booking_ref} | |
| Cancellation | default | Booking cancelled #{booking_ref} | |
| Amendment | default | Appointment #{booking_ref} has been changed | |
| Reminder | default | Reminder of booking #{booking_ref} | |
| Balance chase | default | Balance due for booking #{booking_ref} | |
| Thank you and review | default | Thank you for visiting {business_name} | |
| Bank transfer hold ended | default | Bank transfer hold ended for booking #{booking_ref} |
Edit Bank transfer hold ended
Guests receive this wording only after you mark it approved. Until then the original default is used. Saving an approved email puts it back to draft.
Placeholders
{guest_name}Guest's name{business_name}Business name{booking_ref}Booking number{arrive}Arrival date{depart}Departure date{unit}Service{artist}Artist{service}Service name{appointment}Appointment time{nights_phrase}Length of stay, such as 2 nights{total}Total price{deposit}Deposit{balance}Balance still due{refund}Refund amount{refund_note}Whether the refund is to the card or a manual bank transfer{old_dates}Dates before a change{new_dates}Dates after a change{old_unit}Previous service or artist{difference}Price difference after a change{pay_by}When the balance or the bank transfer is due{review_link}Link for a review{owner_email}Owner email{owner_phone}Owner phone
Preview with sample details
Bank transfer hold ended for booking #1042
Hi Alex Morgan, The bank transfer hold on appointment #1042 at Copperleaf Ink has ended. We did not receive the payment by 5 June 2026. Consultation with Nell Meadow at 12 June 2026, 14:00 is no longer held. The amount was £54.00. Please book again if you still want these dates. — Copperleaf Ink OrCore Ltd, registered in England and Wales, company no. 17520251. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE.