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Guest emails

These are the emails guests receive. A draft is not used until you mark it approved.

Set up emails writes one outbox message to the owner address, with every template and a note to reply to athena@orcore.org. It is never sent live.

Email	Status	Subject
Confirmation	default	Booking confirmed #{booking_ref}
Cancellation	default	Booking cancelled #{booking_ref}
Amendment	default	Appointment #{booking_ref} has been changed
Reminder	default	Reminder of booking #{booking_ref}
Balance chase	default	Balance due for booking #{booking_ref}
Thank you and review	default	Thank you for visiting {business_name}
Bank transfer hold ended	default	Bank transfer hold ended for booking #{booking_ref}

Edit Balance chase

Guests receive this wording only after you mark it approved. Until then the original default is used. Saving an approved email puts it back to draft.

Placeholders

{guest_name} Guest's name
{business_name} Business name
{booking_ref} Booking number
{arrive} Arrival date
{depart} Departure date
{unit} Service
{artist} Artist
{service} Service name
{appointment} Appointment time
{nights_phrase} Length of stay, such as 2 nights
{total} Total price
{deposit} Deposit
{balance} Balance still due
{refund} Refund amount
{refund_note} Whether the refund is to the card or a manual bank transfer
{old_dates} Dates before a change
{new_dates} Dates after a change
{old_unit} Previous service or artist
{difference} Price difference after a change
{pay_by} When the balance or the bank transfer is due
{review_link} Link for a review
{owner_email} Owner email
{owner_phone} Owner phone

Preview with sample details

Balance due for booking #1042

Hi Alex Morgan,

The balance of £37.80 for booking #1042 at Copperleaf Ink is still due. Please pay by 5 June 2026.
Consultation from 12 June 2026 to 15 June 2026. Total £54.00, deposit £16.20.

—
Copperleaf Ink
OrCore Ltd, registered in England and Wales, company no. 17520251. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE.