Guest emails
These are the emails guests receive. A draft is not used until you mark it approved.
Set up emails writes one outbox message to the owner address, with every template and a note to reply to athena@orcore.org. It is never sent live.
| Status | Subject | ||
|---|---|---|---|
| Confirmation | default | Booking confirmed #{booking_ref} | |
| Cancellation | default | Booking cancelled #{booking_ref} | |
| Amendment | default | Appointment #{booking_ref} has been changed | |
| Reminder | default | Reminder of booking #{booking_ref} | |
| Balance chase | default | Balance due for booking #{booking_ref} | |
| Thank you and review | default | Thank you for visiting {business_name} | |
| Bank transfer hold ended | default | Bank transfer hold ended for booking #{booking_ref} |
Edit Cancellation
Guests receive this wording only after you mark it approved. Until then the original default is used. Saving an approved email puts it back to draft.
Placeholders
{guest_name}Guest's name{business_name}Business name{booking_ref}Booking number{arrive}Arrival date{depart}Departure date{unit}Service{artist}Artist{service}Service name{appointment}Appointment time{nights_phrase}Length of stay, such as 2 nights{total}Total price{deposit}Deposit{balance}Balance still due{refund}Refund amount{refund_note}Whether the refund is to the card or a manual bank transfer{old_dates}Dates before a change{new_dates}Dates after a change{old_unit}Previous service or artist{difference}Price difference after a change{pay_by}When the balance or the bank transfer is due{review_link}Link for a review{owner_email}Owner email{owner_phone}Owner phone
Preview with sample details
Booking cancelled #1042
Hi Alex Morgan, Your appointment #1042 at Copperleaf Ink is cancelled. It was Consultation with Nell Meadow at 12 June 2026, 14:00. Refund £16.20 to your card. Questions to owner@example.com. — Copperleaf Ink OrCore Ltd, registered in England and Wales, company no. 17520251. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE.